Shipping and Delivery

Rapid Shipping, Guaranteed Arrival!
What is the cost of shipping?

Shipping is completely free of charge.

How long does it take for my order to arrive?

The delivery time is estimated between 7 to 20 days, and this may vary depending on your country or state.

Is it possible to change my shipping address after placing the order?

Unfortunately, we are unable to modify the shipping address once an order is placed. Please double-check your details during checkout.

Can I cancel an order after it has been placed?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

What should I do if I miss the delivery for a free shipping order?

In case of a missed delivery, the carrier will leave a notice with instructions on rescheduling or collecting the package from a local distribution center.

When will my order be dispatched?

Orders are typically processed within 3 days after payment is received, and they are dispatched promptly thereafter.

What happens if the item received is damaged or faulty?

In the unlikely event that you receive a damaged or faulty item, we apologize for the inconvenience caused. Please contact our customer support team within two days of receiving the item, and we will promptly assist you with a return, replacement, or refund as per our Return Policy.

How can I track the status of my order after placing it?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

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